Support

How can Inkolia help?

Contact

Questions, bugs and ideas go to support@inkolia.com. Julio, who makes Inkolia, reads every message and usually answers within two days.

Requirements

  • An iPad with iPadOS 27 or later.
  • Apple Pencil is optional. Every kind of note also works with touch and a keyboard.
  • Summaries, outlines, flashcards, the writing tools and Ask need an iPad with Apple Intelligence turned on.

Questions

Is Inkolia free?

Yes. The free app never limits how many notes, notebooks, boards or PDFs you make. It includes:

  • Notes, handwriting, PDFs and boards, as many as you like
  • Tasks, calendar and notebook databases
  • Search every note, handwriting included
  • Summaries, outlines and writing help, with Apple Intelligence
  • Export any note as PDF, or your whole library
  • Back up by hand
  • Widgets, Siri and Shortcuts
What does Inkolia Plus add, and what does it cost?
  • Sync across all your devices, through your own iCloud
  • Automatic backup
  • Export to Markdown and Word, many notes at once
  • Ask across your whole library, with history, and flashcards
  • Every theme and the Custom mixer
  • Desks, notebook covers, colours and note icons
  • Themed app icons
  • Every template, built-in and your own
  • The Plus Collection stickers

Inkolia Plus is $14.99 a year, $3.99 a month, or $49.99 once for Lifetime. The yearly and monthly plans can be shared with your family through Family Sharing, up to 6 people. Lifetime is for you alone. Sticker packs are $1.99 each and are sold to everyone, with or without Plus.

What happens when the trial or Plus ends?

Everyone gets all of Plus for 14 days after first opening Inkolia, with no card. When the trial or a subscription ends, nothing you made is locked: every note, board and page stays as it is, and a theme you applied stays until you change it.

Where are my notes kept?

In Inkolia's own storage on your iPad. There is no Inkolia account and no Inkolia server. Your notes are included in iCloud Backup and Finder backups of your iPad, in Inkolia's own backup if you set one up, and, if you turn on iCloud Sync, in your own iCloud account. The privacy page lists every time the app goes online.

Can I bring my notes in from another app?

Drag in, or share in, PDFs, scans, images, text and Markdown; RTF comes in by drag and drop. To bring in a folder of Markdown files or a Notion export (.zip), tap + and choose Import Markdown Folder or Import Notion Export. Subfolders become sub-pages, and Key: Value lines become properties.

Can I get my notes out?

Any time. Export a note as PDF, print it, drag it into another app, or export your whole library to a folder, all free. With Plus you can also export Markdown or Word, and a PDF's highlights and marks as one Markdown list. Nothing you made is ever held back by a tier or a trial.

Does Inkolia work offline?

Yes. Notes, handwriting, boards, PDFs, tasks, search and the on-device intelligence all work without a connection. Link previews, YouTube, stock desk photos, backup to a server, iCloud Sync and purchases need a connection.

Can I open Inkolia from Shortcuts or a link?

Shortcuts and Siri can open today's note, create a note, search, export a note as PDF and add a task. Links such as inkolia://today, inkolia://tasks and inkolia://search?q=word open Inkolia from anywhere.

Backup guide

Inkolia backs up to a folder you choose in the Files app (on your iPad or in iCloud Drive), or to a server you own, such as a NAS on your home network, over WebDAV. Nothing is backed up until you set it up.

  1. For a folder: open Settings ▸ Backup, choose a Backup folder, and skip to step 4.
  2. For a server: turn on WebDAV on your NAS or server and create a user for Inkolia.
  3. In Inkolia, open Settings ▸ Backup ▸ Your own server (WebDAV), turn on Back up to this server, and enter the server address, port, user name and password. Keep Use HTTPS on when the server offers it; plain HTTP is not encrypted, so use it only on your own network.
  4. Tap Back Up Now. Each backup is a full snapshot of your library; images, PDFs and recordings already on the server are not sent again.
  5. With Inkolia Plus, turn on automatic backup and Inkolia backs up when you leave the app, if anything changed.
  6. To restore, pick one of the last ten snapshots in Settings ▸ Backup. It is restored the next time Inkolia opens.

Inkolia remembers your server's certificate the first time it connects and refuses one that changes. The password stays in the Keychain on your iPad.

Purchases and refunds

  • Restore Purchases and Redeem Offer Code are in Settings ▸ Inkolia Plus, and, while you're subscribed, Manage Subscription.
  • Refunds for App Store purchases are decided by Apple. In Inkolia, Settings ▸ Inkolia Plus ▸ Purchase Help lists what you bought and starts a refund request through Apple.
  • A sticker pack you bought stays yours, with or without Plus.